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EBOOK: Services Marketing: Integrating Customer Fo...
作者
Alan Wilson / Valarie Zeithaml / Mary Jo Bitner / Dwayne Gremler
出版McGraw Hill, 2012-06-16
ISBN
9780077146597 / 007714659X
主題
Business & Economics
Services Marketing
作者
Valarie A. Zeithaml / Mary Jo Bitner
出版2003
ISBN
PSU:000050307166
主題
Business & Economics
Delivering Quality Service
作者
Valarie A. Zeithaml
出版Simon and Schuster, 2010-05-11
ISBN
9781439137475 / 1439137471
主題
Business & Economics
EBK: Services Marketing: Integrating Customer Serv...
作者
Alan Wilson / Valarie Zeithaml / Mary Jo Bitner / Dwayne Gremler
出版McGraw Hill, 2020-10-07
ISBN
9781526847812 / 1526847817
主題
Business & Economics
Services Marketing: Integrating Customer Focus Acr...
作者
Valarie A. Zeithaml / Mary Jo Bitner / Dwayne D. Gremler
出版McGraw-Hill Education, 2017-03-13
ISBN
0078112109 / 9780078112102
主題
Business & Economics
Driving Customer Equity
作者
Valarie A. Zeithaml / Katherine N Lemon / Roland T Rust
出版Simon and Schuster, 2001-02-21
ISBN
9780743205900 / 0743205901
主題
Business & Economics
Delivering Quality Service
作者
Valarie A. Zeithaml
出版Simon and Schuster, 2010-05-11
ISBN
9781439137475 / 1439137471
主題
Business & Economics
EBOOK: Services Marketing: Integrating Customer Fo...
作者
Alan Wilson / Valarie Zeithaml / Mary Jo Bitner / Dwayne Gremler
出版McGraw Hill, 2012-06-16
ISBN
9780077146597 / 007714659X
主題
Business & Economics
EBK: Services Marketing: Integrating Customer Serv...
作者
Alan Wilson / Valarie Zeithaml / Mary Jo Bitner / Dwayne Gremler
出版McGraw Hill, 2020-10-07
ISBN
9781526847812 / 1526847817
主題
Business & Economics
Driving Customer Equity
作者
Valarie A. Zeithaml / Katherine N Lemon / Roland T Rust
出版Simon and Schuster, 2001-02-21
ISBN
9780743205900 / 0743205901
主題
Business & Economics
Service Quality
作者
Valarie A. Zeithaml / A. Parasuraman
出版2004-01-01
ISBN
0965711439 / 9780965711432
主題
Customer services
A Conceptual Framework for Understanding E-service...
作者
Valarie A. Zeithaml / A. Parasuraman / Arvind Malhotra
出版2000
ISBN
UCLA:L0082301961
主題
Customer relations
Print Book of Wilson Services Marketing
作者
WILSON
出版2020-10
ISBN
1526847809 / 9781526847805
Ten Lessons for Improving Service Quality
作者
Leonard L. Berry
出版1993
ISBN
UOM:35128001448040
主題
Customer relations
Services Marketing
作者
Alan M. Wilson / Valarie A. Zeithaml / Mary Jo Bitner
出版2012
ISBN
0077131711 / 9780077131715
主題
Customer services
Profiting From Services and Solutions
作者
Valarie A. Zeithaml / Stephen W. Brown
出版Business Expert Press, 2014-08-15
ISBN
9781606497494 / 1606497499
主題
Business & Economics
Profiting from Services and Solutions
作者
Valarie A. Zeithaml / Stephen W. Brown / Mary Jo Bitner / Jim Salas
出版2014
ISBN
1606497480 / 9781606497487
主題
Business & Economics
Driving Customer Equity
作者
Roland T. Rust
出版2001
ISBN
IND:30000082014907
主題
Brand loyalty
The Nature and Determinants of Customer Expectatio...
作者
Valarie A. Zeithaml / Leonard L. Berry / A. Parasuraman
出版1991
ISBN
OCLC:1072930453
A Conceptual Framework for Understanding E-service...
作者
Valarie A. Zeithaml / A. Parasuraman / Arvind Malhotra
出版2000
ISBN
UCLA:L0082301961
主題
Customer relations
SERVQUAL
作者
A. Parasuraman / Valarie A. Zeithaml / Leonard L. Berry
出版1986
ISBN
OCLC:15044808
主題
Customer relations
Services Marketing
作者
Valarie A. Zeithaml / Mary Jo Bitner / Dwayne D. Gremler
出版2013
ISBN
1121749232 / 9781121749238
主題
Customer services
The Nature and Determinants of Customer Expectatio...
作者
Valarie A. Zeithaml / Leonard L. Berry / A. Parasuraman
出版1991
ISBN
9992847956 / 9789992847954
主題
Consumer satisfaction
Profiting From Services and Solutions
作者
Valarie Zeithaml / Stephen Brown
出版2014
ISBN
OCLC:1121242621
Services Marketing
作者
Valarie Zeithaml / Mary Jo Bitner / Dwayne Gremler / Martin Mende
出版2023
ISBN
126637891X / 9781266378911
主題
Customer services
Moving Forward in Service Quality Research
作者
A. Parasuraman / Leonard L. Berry / Valarie A. Zeithaml
出版1994
ISBN
OCLC:154267628
主題
Consumers
A Conceptual Model of Service Quality and Its Impl...
作者
A. Parasuraman / Valarie A. Zeithaml / Leonard L. Berry
出版1984
ISBN
OCLC:11279808
主題
Customer relations
Legends in Marketing: Kent B. Monroe
作者
Jagdish N. Sheth
出版SAGE Publications Pvt. Limited, 2011-07-11
ISBN
8132105184 / 9788132105183
主題
Business & Economics
An Empirical Examination of Relationships in an Ex...
作者
A. Parasuraman / Leonard L. Berry / Valarie A. Zeithaml
出版1990
ISBN
OCLC:23041353
主題
Customer services