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Comdex Call Center Training Course Kit (With Cd)
Vikas Gupta
出版
Dreamtech Press
, 2003-05-12
ISBN
8177223453
9788177223453
URL
http://books.google.com.hk/books?id=-TNGtjg2ddcC&hl=&source=gbs_api
EBook
SAMPLE
註釋
Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.
