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Quality Services Guaranteed?
註釋In the context of significant developments in the international arena relating to the recognition of rights relating to crime victims, this monograph seeks to analyse three of the central policy efforts relating to crime victims in South Africa. The documents are : the Service Charter for Victims of Crime in South Africa (more commonly known as the Victims' Charter); the draft Victim Empowerment Programme (VEP) and the National Prosecuting Authority's draft Uniform Protocol on Victim Management (UPVM).