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Quality Control in the Service Firm and Comsumer Learning
Franklin Allen
其他書名
By Franklin Allen and Gerald R. Faulhaber
出版Fishman-Davidson Center for the Study of the Service Sector, Wharton School of the University of Pennsylvania, 1988
URLhttp://books.google.com.hk/books?id=-_d0HAAACAAJ&hl=&source=gbs_api