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Total Quality Management (TQM) 5e by Pearson

Dale H. BesterfieldCarol BesterfieldGlen H. BesterfieldMary BesterfieldHemant UrdhwaresheRashmi Urdhwareshe

出版	Pearson India Education Services Pvt. Limited, 2019
ISBN	935394418X9789353944186
URL	http://books.google.com.hk/books?id=-a7MDwAAQBAJ&hl=&source=gbs_api

註釋

Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.