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Service Operations Management

Robert G. MurdickBarry RenderRoberta S. Russell

出版	Allyn and Bacon, 1990
主題	Business & Economics / Customer RelationsBusiness & Economics / ManagementBusiness & Economics / Strategic PlanningBusiness & Economics / Industries / ServiceBusiness & Economics / Industrial Management
ISBN	02051225079780205122509
URL	http://books.google.com.hk/books?id=-kRE4yQTUmMC&hl=&source=gbs_api