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Collaboration Research for Crisis Management Teams
Jill L. Drury
Emily Beaton
Lindsley Boiney
Michael O. Duncan
Robin GreenPope
Maurice D. Howland
Gary L. Klein
出版
Now Publishers Inc
, 2010-03-12
主題
Computers / Computer Science
Computers / Networking / General
Computers / Business & Productivity Software / Collaboration
Computers / Human-Computer Interaction (HCI)
Science / General
Technology & Engineering / General
ISBN
1601983263
9781601983268
URL
http://books.google.com.hk/books?id=0TYyXDnwMssC&hl=&source=gbs_api
EBook
SAMPLE
註釋
To aid research in crisis management, we reviewed the literature pertaining to synchronous, non-collocated, cross-organizational, time-sensitive collaboration. We examined the theoretical constructs that researchers have proposed for collaborative systems and determined that several of these, such as common ground and awareness theory, have particular applicability to crisis management. We reviewed collaboration models that were developed to provide frameworks for understanding the multiple facets of technological support to group work. Because teams normally need to come to a common understanding of the situation and the relevant decisions, we examined research in team awareness, sensemaking and decision-making. Types of group tasks affect technology use and adoption, so we considered the literature surrounding these topics, as well, before turning to case studies of new collaboration technologies. We end with our assessment of the findings most relevant to developing new crisis management collaboration approaches, including procedures, needed functionality, and candidate capabilities.