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The Balanced Scorecard
Robert S. KaplanDavid P. Norton
其他書名
Translating Strategy into Action
出版Harvard Business Review Press, 1996-08-02
主題Business & Economics / Strategic PlanningBusiness & Economics / Industrial Management
ISBN14221481659781422148167
URLhttp://books.google.com.hk/books?id=0tjRLqFH830C&hl=&source=gbs_api
EBookSAMPLE
註釋The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.