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Business Performance Measurement
Andy Neely
其他書名
Theory and Practice
出版Cambridge University Press, 2002-03-07
主題Business & Economics / GeneralBusiness & Economics / EntrepreneurshipBusiness & Economics / Human Resources & Personnel ManagementBusiness & Economics / ManagementBusiness & Economics / Strategic PlanningBusiness & Economics / LeadershipBusiness & Economics / Industrial ManagementTechnology & Engineering / Engineering (General)
ISBN052180342X9780521803427
URLhttp://books.google.com.hk/books?id=1KIEoQYx5ewC&hl=&source=gbs_api
EBookSAMPLE
註釋Part I Performance Measurement - functional analyses: measuring performance - the accounting perspective, David Otley; measuring performance - the marketing perspective, Bruce Clark; measuring performance - the operations perspective, Andy Neely and Rob Austin; finding performance - the new discipline in management, Marshall Meyer. Part II Performance measurement - theoretical foundations: a conceptual and operational delineation of performance, Michel Lebas and Ken Euske; anomalies of measurement - when it works, but should not, Rob Austin and Jody Hoffer Gittel; does pay for performance really motivate employees?, Margit Osterloh and Bruno Frey; superior managers tolerance to dysfunctional behaviour - a test Clive Emmanuel. Part III Performance measurement - frameworks and methodologies: performance measurement frameworks - a review, Mike Kennerley and Andy Neely; the critical few - first among equals as parameters for measuring strategic effectiveness, Elspeth Murray and Peter Richardson; auditing measurement systems, Umit Bititci, Allan Carrie and Trevor Turner; why measurement initiatives succeed and fail, Mike Bourne and Andy Neely. Part IV Performance measurement - practical applications: what really goes on in the name of benchmarking, D.T. Mayle, Matthew Hinton, Graham Francis and Jackie Holloway; measuring marketing performance - in practice, Tim Ambler and Flora Kokkinaki; loosely coupled performance measurement systems, Thomas Ahrens and Chris Chapman; redefining government performance, Ken Ogata and R. Gookey. Part V Specific measures: customer satisfaction and business performance, Kai Kristensen, Anne Martensen and Lars Grnholdt; linking financial performance to employee and customer satisfaction, Andy Neely and Mohammed Al Najjar; measuring innovation performance, Riitta Katila. Part VI Performance measurement - emerging issues and trends: measuring knowledge work, Rob Austin and Pat Larkey; measuring ebusiness performance, Andy Neely, Bernard Marr, Chris Adams and Neha Kapashi.