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Bringing Bottom-line Accountability to the Quality Effort
出版McGraw-Hill, 1995
主題Business & Economics / Customer RelationsBusiness & Economics / Decision-Making & Problem SolvingBusiness & Economics / Operations ResearchBusiness & Economics / Quality ControlBusiness & Economics / Total Quality ManagementBusiness & Economics / LeadershipBusiness & Economics / Organizational DevelopmentTechnology & Engineering / Quality Control
ISBN00703058389780070305830
URLhttp://books.google.com.hk/books?id=2PEJAQAAMAAJ&hl=&source=gbs_api
註釋"But Quality on Trial does much more than pinpoint what's gone wrong with quality initiatives over the last few years. In addition to offering a refreshing, much-needed critique of existing practices, the book is a practical, detailed, hands-on guide for forward-looking managers who are committed to linking quality improvement to quantifiable bottom-line results. From its innovative advice on implementing the Quality Review process, which directly links customer information to financial and operational performance ... to its breakthrough new process, TALK2, which helps you tap the wisdom of your frontline employees, Quality on Trial ensures that the next time you ask yourself "Is my quality initiative paying off?" the answer will be a resounding "Yes!" Book jacket."--BOOK JACKET.