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IT Service Management from Hell
Paul Wilkinson
Brian Johnson
出版
Van Haren
, 2004-01-10
主題
Education / Teaching Methods & Materials / General
Business & Economics / General
Computers / Information Technology
ISBN
9077212213
9789077212219
URL
http://books.google.com.hk/books?id=3MxEBAAAQBAJ&hl=&source=gbs_api
EBook
SAMPLE
註釋
This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.