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其他書名
How to Win by Putting Customers at the Core of Your Business
出版Harvard Business Press, 2012
ISBN14221333119781422133316
URLhttp://books.google.com.hk/books?id=3il4BONy210C&hl=&source=gbs_api
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註釋Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.