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Conversational Coherence in Instant Messaging and Getting Work Done
Stephanie Woerner
JoAnne Yates
Wanda J. Orlikowski
出版
SSRN
, 2006
URL
http://books.google.com.hk/books?id=3lDizwEACAAJ&hl=&source=gbs_api
註釋
This paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and collaborate. In studying the IM conversations of team members over the course of a month, a number of challenges to coherence emerged as they communicated with each other and worked together. These challenges include two previously identified challenges - lack of simultaneous feedback, and disrupted turn adjacency - and two additional challenges: multi-tasking, and authority. We describe the team's responses to these challenges and conclude by discussing implications for research.