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Automation and Financial Performance of Banks

Shigeru Uchida

出版	SSRN, 2014
URL	http://books.google.com.hk/books?id=3nQVzwEACAAJ&hl=&source=gbs_api

註釋

Automated banking applications offer wide benefits to customers and banks and it is no longer a good to have but an "essential service for survival" in this era of globalization. Automation of banking services such as internet banking, ATM banking, telephone banking or mobile banking enable bank customers to access accounts and general information on bank products and services through a personal computer, mobile phones or other intelligent devices. The use of information technology in providing banking services is becoming increasingly important day-by-day because it reduces banks' operating costs, delivers fast and accurate records and improves banks' profitability. This research categorizes the banks operating in Bangladesh into three groups based on the extent to which they are offering automated services -- fully automated, moderately automated, and not automated and investigates the impact of automation of banking services on improving financial performance of banks doing business in Bangladesh.