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Better Learning, Better Performance
註釋Learning at work has become a major feature of international and national policy debates. However, there is a preoccupation with measuring and tracking the supply of qualified individuals and their subsequent participation in training events. Far less attention is paid to the learning that arises naturally out of the demands and challenges of everyday work experience. In response, a series of questions were added to the NIACE Adult Participation in Learning Survey 2004. These were designed to reveal previously under-researched (and under-surveyed) sources of learning associated with everyday work activities. This report presents the main results to emerge from this innovative approach. The results make interesting reading: advocates of training courses and the acquisition of qualifications will find much to ponder on, as will supporters of the Internet. Learning by doing, the workplace as classroom, workers organising and checking their own work, and, crucially, advice, understanding, coaching and counselling from line managers emerge as keys to the development of effective and productive staff.