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Perceptions of Verbal Abuse in Selected Nurse Groups

其他書名	A Comparative Study
出版	Eastern Washington University, 1989
URL	http://books.google.com.hk/books?id=4F0AOAAACAAJ&hl=&source=gbs_api

註釋"The extent and lasting effect of verbal abuse on critical-care and medical-surgical Registered Nurses was examined in acute care settings in this study. The perceptions of nurse managers of their role in addressing this abuse was also explored. This Level II descriptive study was conducted in the summer of 1989. The sample included 96 critical-care Registered Nurses, 76 medical-surgical Registered Nurses, and 28 nurse managers from two metropolitan hospitals. All subjects completed Helen Cox's modified questionnaire. For the nurse managers, critical-care nurses, and medical-surgical nurses, the Cronbachs' alphas for the questionnaires were .93, .87, and .88, respectively. The response rate was 48.1% (g = 203). The computer program Statpac Gold was used for data analysis and the data were reported as frequency distributions, measures of central tendencies, and Chi Squares. The perceived incidence of verbal abuse ranged from 87.0% - 90.0% with physicians being the primary source of this abuse. The three groups reported an average of one to three incidences of verbal abuse per month. Medical-surgical nurses abused by peers or patients responded with the technique of assertiveness. Medical-surgical nurses abused by nurse administrators responded with the technique of conflict resolution. Critical-care nurses abused by peers and subordinates used the technique of assertiveness in both cases. Statistically significant results (E