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Why Little Things Make All the Difference
出版Allen & Unwin, 2009
ISBN17417589639781741758962
URLhttp://books.google.com.hk/books?id=4lw7mAEACAAJ&hl=&source=gbs_api
註釋From the compliment you give your partner at the end of the day to the hasty thank you note you dashed out to your childhood friend; from the quick once-over glance you give an email before clicking send, to remembering a client's special moment - little acts go a long way and can make such a difference to so many lives (including your own).