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The Effects of Training Reference Librarians in Interview Skills [microform] : a Field Experiment
Patricia H. Dewdney
出版Thesis (Ph.D.)--University of Western Ontario, 1986
ISBN03153300749780315330078
URLhttp://books.google.com.hk/books?id=4pQnvwEACAAJ&hl=&source=gbs_api
註釋This field experiment investigated the effects of training librarians in communication skills appropriate for the reference interview. Two types of training were compared: neutral questioning, an approach based on extensive research into information-seeking behaviour (Dervin, 1977) and microskills, a counselling-based model adapted for librarians by Jennerich (1974). The study was designed as a 2 x 3 factorial experiment with a control group. The independent variables were time (before and after training) and the type of training. Outcome was assessed through satisfaction ratings assigned by library users, and through expert ratings of skills observed in transcribed reference interviews.