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Google圖書搜尋
Customer Evaluations of Tour Operators' Responses to Their Complaints
Klaus Schoefer
其他書名
An Exploratory Study
出版
Christel DeHaan Tourism and Travel Research Institute, University of Nottingham
, 2002
URL
http://books.google.com.hk/books?id=553uMgEACAAJ&hl=&source=gbs_api