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Interlibrary Loan in Academic and Research Libraries
Pat Weaver-MeyersShelly ClementCarolyn Mahin
其他書名
Workload and Staffing
出版Office of Management Services, Association of Research Libraries, 1989
主題Language Arts & Disciplines / Library & Information Science / Administration & ManagementLanguage Arts & Disciplines / Library & Information Science / Archives & Special Libraries
ISBN09180066009780918006608
URLhttp://books.google.com.hk/books?id=57rgAAAAMAAJ&hl=&source=gbs_api
EBookFULL_PUBLIC_DOMAIN
註釋A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research Libraries (ARL) to gather data about workload, professional and non-professional staffing levels, use of bibliographic utilities, fillrates, and perceptions about staffing adequacy. This report uses the 76 responses received to present an overview of ILL staffing patterns, test assumptions about workloads and fillrates, and suggest some guidelines for libraries to follow in the analysis of their own efficiency and effectiveness. In conclusion, it is suggested that the importance of professionals in ILL may be underestimated, and that increasing ILL activity may be causing a reduction in the quality of service in borrowing operations. Six tables highlight survey responses. Appended are a copy of the survey and cover letter; a self-analysis workform showing median productivity levels for libraries found to be effective and efficient in ILL operations; and linear and quadratic correlations and a chart for monthly analysis of unfills. (11 references) (NRP)