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How to Develop More Accessible Customer Services

Joe Manton

出版	Achieveability Pty Limited trading as Access Audits Australia, 2003
主題	Art / Design / GeneralSocial Science / People with Disabilities
ISBN	19209712549781920971250
URL	http://books.google.com.hk/books?id=5AWyAAAACAAJ&hl=&source=gbs_api

註釋

This handbook highlights a range of obligations in relation to customer service. It looks at the legal obligations under the Disability Discrimination Act, as well as the use of language, location, dissemination of information through a wide variety of formats, and physical access to the consultation area.