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A Hotel Manager's Handbook
Vincent P. MagniniCarol J. Simon
其他書名
189 Techniques for Achieving Exceptional Guest Satisfaction
出版CRC Press, 2016-01-06
主題Business & Economics / Human Resources & Personnel ManagementBusiness & Economics / Industries / Hospitality, Travel & TourismScience / General
ISBN17718834999781771883498
URLhttp://books.google.com.hk/books?id=5HWmCwAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify act