Technology has a major role in today's advanced society. In the UK it has been at the centre of government policies aimed at modernising government and increasing transparency, accountability and governance. However, the reality is that many organisations in the public sector are failing to engage with IT in any meaningful way.

This report examines the usage of information technology within housing associations, focusing on the use of technology to extend effective governance through remote access and electronic communication. It also examines current practice in developing and implementing e-strategies, identifies good practice and considers the potential of CIT in enhancing service delivery, achieving accountability and empowering residents.

Key features of the report include:

· thorough analysis of the context for IT in the public sector

· a wide ranging survey of IT and governance in the housing association sector

· in-depth case studies of organisations leading in the development and implementation of technology

· recommendations for good practice, together with a proposed action plan.

The report is essential reading for all senior managers in housing associations.

Martyn Pearl is Director of Housing Studies at Oxford Brookes University. He has researched extensively in the areas of housing management and asylum seekers. In addition to his academic experience, he also has a background in housing practice, including time as Assistant Director of Housing in a London Borough. He is currently Chair of an active housing association in Oxfordshire, a board member of Housing Potential UK and a fellow of the Chartered Institute of Housing.

Martina Scanlon is a consultant with Aldbourne Associates, a long-established management consultancy specialising in social housing. They have worked for over 150 organisations throughout England, Wales and Scotland, including the DTLR, quasi-government organisations, local authorities, housing associations and other voluntary organisations. The consultancy's areas of expertise include customer consultation and best value.