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Patterns of Economic and Social Participation Among FaCS Customers
註釋This paper, by Peter Saunders, Judith Brown and Tony Eardley, reports on the analysis from the 1998 Customer Participation Survey of FaCS Customers. These findings are valuable in providing a baseline understanding of patterns of customer participation prior to the release of the McClure report and announcement of the AWT package. The key finding of this report is that the overall degree of participation amongst customers is high, with only 14 percent reporting no participation at all.