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Quality Assurance in Social Care
Roger EllisDorothy Whittington
其他書名
An Introductory Workbook
出版Arnold, 1998
ISBN03406250909780340625095
URLhttp://books.google.com.hk/books?id=7AInOAAACAAJ&hl=&source=gbs_api
註釋Quality assurance is a burning issue in social work and social care. It provides evidence of the standard of service that clients can expect and is a continuous process of improvement in the quality of care. This workbook is a self-instructional guide exploring the basic concepts of qualitymanagement and measurement, including setting and monitoring standards. It is uniquely interactive, with carefully structured text, activities, self-assessment exercises and solutions, feedback and illustrative boxes.