Organizations of every type and size are transforming their business approaches, online presence, use of technology and use of data to remain relevant, to deliver products and services, and to compete in a digital world.

This second edition practice guide steps Business Analysts and Information Systems Consulting practitioners and scholars through every phase of the project and engagement lifecycles. It is competency based (aligned with SFIA 9 and BABOK) offering tools, tips and templates to ensure that every step of the process is optimized.

You'll be able to plan for and deliver: meetings that get results, presentations focused on eliciting the feedback and information you need to add value to your client or organization, research-based findings that help check for root causes and innovation, write and present professional quality, work-winning reports, business cases and proposals.

This book is based on both the long-term consulting and analyst experience as well as scholarly research of Dr Greg Timbrell and Dr Elizabeth Valentine.