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Robots in travel, tourism and hospitality: Key findings from a global study
Craig Webster
Stanislav Ivanov
出版
Zangador
, 2020-02-17
主題
Business & Economics / Industries / Hospitality, Travel & Tourism
Technology & Engineering / Robotics
ISBN
9549278689
9789549278682
URL
http://books.google.com.hk/books?id=7ObRDwAAQBAJ&hl=&source=gbs_api
EBook
SAMPLE
註釋
This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the activities that customers perceive as appropriate for robotisation, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in their operations.