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The Role of User Models in System Design
註釋Abstract: "The inadequacy of systems designer's models of users has led to difficulties with the use of and the rejection of systems. We formulate a multi-dimensional user model, of which two dimensions are related to learning and decision making styles and additional dimensions are related to the plurality of expertises involved in the use of a system. The incorporation of a user model characterizing relevant cognitive variables allows the tailoring of a system to the needs and abilities of its users. We use a number of computer games as rich tasks which allow us to derive information about users. We present the results of our research examining computer games and discuss the implications of this research for system design."