登入選單
返回Google圖書搜尋
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Daniel I. KaplanCarl Rieser
出版John Wiley & Sons, 1994-03-22
主題Business & Economics / GeneralBusiness & Economics / EntrepreneurshipBusiness & Economics / ManagementBusiness & Economics / Quality ControlBusiness & Economics / Industries / ServiceBusiness & Economics / LeadershipBusiness & Economics / Production & Operations Management
ISBN04715912979780471591290
URLhttp://books.google.com.hk/books?id=8Z2y9oPdVAcC&hl=&source=gbs_api
EBookSAMPLE
註釋Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.