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Total Quality Management In The Public Sector
Morgan, ColinMurgatroyd, Stephen
其他書名
An International Perspective
出版McGraw-Hill Education (UK), 1994-02-01
主題Business & Economics / Management
ISBN03351910299780335191024
URLhttp://books.google.com.hk/books?id=8cfnAAAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋This book provides: a clear understanding of the key concepts of Total Quality Management(TQM); a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.