登入
選單
返回
Google圖書搜尋
Getting to Sorry
Marjorie Ingall
Susan McCarthy
其他書名
The Art of Apology at Work and at Home
出版
Simon and Schuster
, 2024-01-02
主題
Family & Relationships / Conflict Resolution
Humor / Topic / Internet & Social Media
Psychology / General
Psychology / Interpersonal Relations
Self-Help / General
Self-Help / Communication & Social Skills
Social Science / Popular Culture
ISBN
198216350X
9781982163501
URL
http://books.google.com.hk/books?id=8cjnEAAAQBAJ&hl=&source=gbs_api
EBook
SAMPLE
註釋
“A witty, useful guide” (
People
) to apologies, why they matter, and the healing power of saying you’re sorry, from the dynamic duo
behind the acclaimed
SorryWatch
site.
It’s a truth universally acknowledged that terrible apologies are the worst
.
We’ve all been on the receiving end, and oh, how they make us seethe. Horrible public apologies—excuse-laden, victim blame-y, weaselly statements—often go viral instantaneously, whether they’re from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could
they
do better?
Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is “philosophically deep, crisply reported, and funny as heck all the way through” (Clive Thompson, author of
Coders
). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn’t have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.