登入
選單
返回
Google圖書搜尋
Listening and Responding
Sandra Dean Collins
James S. O'Rourke
出版
Thomson South-Western
, 2005
主題
Business & Economics / Business Communication / General
Business & Economics / Management
ISBN
0324301677
9780324301670
URL
http://books.google.com.hk/books?id=8lLjAAAACAAJ&hl=&source=gbs_api
註釋
This text, written by Sandra D. Collins, explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening, including culture, perceptions, and personal agendas are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.