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Measuring Library Performance
Peter Brophy
其他書名
Principles and Techniques
出版Facet Publishing, 2006
主題Language Arts & Disciplines / Library & Information Science / General
ISBN18560459359781856045933
URLhttp://books.google.com.hk/books?id=8tgqDgAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋Measuring library performance requires multiple perspectives and various methods of evaluation. Brophy's innovative approach ensures that user's opinions, economic factors, and staff input are all taken into account. He demonstrates how both traditional and electronic services can be evaluated and helps professionals learn to gather data; quantify outputs; evaluate systems; and utilize benchmark, standards, and balanced scorecard methods of evaluation. There is also advice for leveraging findings for staff training and development. With a start-to-finish approach, this manual will help you evaluate and improve your library effectively.