登入選單
返回Google圖書搜尋
其他書名
Procedures, Social Skills, Yield and Management
出版Routledge, 1999
主題Business & Economics / ManagementBusiness & Economics / Industries / Hospitality, Travel & TourismBusiness & Economics / Office ManagementSocial Science / Sociology / General
ISBN07506423009780750642309
URLhttp://books.google.com.hk/books?id=95nPiLze92QC&hl=&source=gbs_api
EBookSAMPLE
註釋Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.