登入選單
返回Google圖書搜尋
Handbook of Public Quality Management
Ronald J. StupakPeter M. Leitner
出版Taylor & Francis, 2019-09-16
主題Political Science / GeneralPolitical Science / Public Affairs & Administration
ISBN10402221969781040222195
URLhttp://books.google.com.hk/books?id=9w9CEQAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.