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Total Quality Management in Human Service Organizations
John Joseph GuntherFrank Hawkins
出版Springer Pub., 1996
主題Business & Economics / Total Quality ManagementPolitical Science / Public Policy / Social Services & WelfarePsychology / GeneralSocial Science / Human Services
ISBN08261934049780826193407
URLhttp://books.google.com.hk/books?id=A0dHAAAAMAAJ&hl=&source=gbs_api
註釋"The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches. In this useful text, the authors provide a clear overview of the tenets of TQM, as well as illustrative and detailed case studies in an array of human service settings."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved