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Computer Telephone Integration

Rob Walters

出版	Artech House, 1993
主題	Business & Economics / Industries / Computers & Information TechnologyComputers / System Administration / Storage & RetrievalComputers / Networking / GeneralTechnology & Engineering / Telecommunications
ISBN	08900666049780890066607
URL	http://books.google.com.hk/books?id=ABFTAAAAMAAJ&hl=&source=gbs_api

註釋

Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency.