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Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations
Kai Yang
出版McGraw Hill Professional, 2005-05-31
主題Business & Economics / Industries / Service
ISBN00717357479780071735742
URLhttp://books.google.com.hk/books?id=AFlGDoOW5j0C&hl=&source=gbs_api
EBookSAMPLE
註釋The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.