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Conducting the Reference Interview
Catherine Sheldrick Ross
Kirsti Nilsen
Patricia Dewdney
其他書名
A How-to-do-it Manual for Librarians
出版
Neal-Schuman
, 2002
主題
Education / Teaching / General
Education / Teaching / Materials & Devices
Language Arts & Disciplines / Library & Information Science / General
Language Arts & Disciplines / Library & Information Science / Archives & Special Libraries
Language Arts & Disciplines / Library & Information Science / School Media
ISBN
1555704328
9781555704322
URL
http://books.google.com.hk/books?id=AdTgAAAAMAAJ&hl=&source=gbs_api
註釋
This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.