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Problem Solving and Decision Making
註釋The success of a manager often depends upon the ability to solve problems, make decisions and give clear direction. Whether these decisions are made while thinking on your feet or carefully weighed-up as part of a longer-term strategy, the ability both to think creatively and solve problems is crucial to the role of a manager. This book shows, however, that today's organizations work in new ways. No longer do managers tackle all problems in isolation - more often problems are solved and decisions made as a group activity. Also, managers today use increasingly sophisticated tools and techniques for decision-making.