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Centrelink's "Place Based Services"

其他書名	Can a National Service Delivery Agency Address Local Needs and Conditions?
出版	University of Lincoln, 2010
URL	http://books.google.com.hk/books?id=B76BAQAACAAJ&hl=&source=gbs_api

註釋"Centrelink's "Place Based Services" program was designed as an action research project to determine the extent to which locally developed collaborative approaches to assisting selected customers could improve their social inclusion outcomes, and the capability of local service delivery networks. In 2008 and 2009, six small teams in seven selected locations were briefed to develop "holistic and customer-centric" service delivery practices, and to attempt to "build community capacity" through collaboration with other agencies. Broadly speaking, each initiative was designed and implemented by local managers, customer service staff and/or social workers, who were given a relatively free hand to work with other local stakeholders to tailor the organisation's practices (the "service offer") for selected groups of Centrelink customers or potential customers. This paper presents findings from a study which set out to document and understand what had been learned from this unique program. The study involved extensive review of documentation, and approximately 160 interviews with local and central project personnel, senior executives and customers."--Abstract, p. 1.