This book considers how business excellence can be improved. By moving away from the Industrial Age management practices and embracing the Information Age management practices of appreciation for the entire individual – including body, mind, heart and spirit – we can improve business performance. By bringing this all together as shown in the business excellence solution system model that combines:

Performance-driven leadership,

Management requisite variety,

Continual organisational learning,

Scarce resource preservation, and an

Appreciative culture