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Learning To Run - A Guide To Business Process Re-engineering
David Broadbent
出版Grosvenor House Publishing Limited, 2012
主題Business & Economics / ManagementBusiness & Economics / Structural AdjustmentBusiness & Economics / Development / Economic DevelopmentBusiness & Economics / Development / GeneralBusiness & Economics / Organizational DevelopmentBusiness & Economics / Personal Success
ISBN19085969029781908596901
URLhttp://books.google.com.hk/books?id=BdeEtgAACAAJ&hl=&source=gbs_api
註釋David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: - No Cross-functional communication or co-operation. - No understanding of the end-to-end process - No ownership of the end-to-end process - Blame culture - Silo mentality - Resistance to change - Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.