Approaching the subject matter from the perspective of four different realms of business and professional life relational life, work life, public life and techno-life this pragmatic new text introduces students to the issues they will face in the workplace of the future and provides them with the special skills they will need to cope with this fast-changing environment. Through in-depth discussions of such important topics as gender, diversity, humor in the professional setting, and business etiquette and protocol, this volume moves the genre into new territory that existing books have not yet explored. Eminently practical, real-world case studies, self-assessment exercises, and "Toolboxes" provide useful tips for more effective communication to make this book much more pragmatic and hands-on than any of the competitors, showing students the reality of the business and professional world.