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Where Is My Ketchup
Cyrus Gonda
Kalim Khan
其他書名
How to Give and Receive Exceptional Customer Service
出版
Embassy Books
, 2009-04-09
主題
Business & Economics / Management
Fiction / General
ISBN
818845298X
9788188452989
URL
http://books.google.com.hk/books?id=CUBOPgAACAAJ&hl=&source=gbs_api
註釋
Positive and healthy customer service experiences will be the life blood of corporate growth and success today. It does not depend which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today's environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world class service, retain customers and develop brand loyalty.