登入選單
返回Google圖書搜尋
Flexible Shift Planning in the Service Industry
Jens O. Brunner
其他書名
The Case of Physicians in Hospitals
出版Springer Science & Business Media, 2010-01-07
主題Medical / GeneralBusiness & Economics / Operations ResearchMathematics / OptimizationMedical / Public HealthBusiness & Economics / Management ScienceBusiness & Economics / ManagementBusiness & Economics / Decision-Making & Problem SolvingBusiness & Economics / Organizational Behavior
ISBN36421051739783642105173
URLhttp://books.google.com.hk/books?id=C_C0C0wz5MkC&hl=&source=gbs_api
EBookSAMPLE
註釋The introductory chapter consists of four sections. In Sect. 1. 1 we reveal the c- rent situation in hospitals that is faced by the management. We address the general issue of personnel scheduling in the service industry in Sect. 1. 2. Then we motivate our research by considering physicians as the scheduling object. In particular, we show the complex nature of physician scheduling in a hospital environment. The focus of the research is presented in Sect. 1. 3. Finally, we conclude the chapter by illustrating the outline of the thesis. 1. 1 General Economic Situation in Hospitals The mounting pressure in the health care industry to reduce costs is forcing hos- tals and related facilities to take a closer look at their staf?ng policies (see [111]). A primary dif?culty in reducing personnel costs, the major component of the budget, is the variability in demand and the need to assign staff to ?xed shifts. Furthermore, government run facilities, especially those in the European Union, are seeing their budgets cut in terms of real dollars despite an aging and more acutely ill patient population (e. g. , see [96]). It has been reported that up to a third of the hospitals in Germanyplan a reductionin staff (see [91]). The schedulingprocess is furtherc- plicated by the generally recognized importance of taking individual preferences intoaccount. Moreattractiveschedulespromotejobsatisfaction,increaseproduct- ity,and reduceturnover(cf. [2]). However,withoutimprovedschedulingprocedures that better match supplyto demand,the level of care that theynow providewill soon become unsustainable. 1.