登入選單
返回Google圖書搜尋
Estrategia del Servicio basada en ITIL® V3 – Guía de Gestión (spanish version)
出版Van Haren Publishing, 2008-09-18
主題Computers / Certification Guides / General
ISBN90875314789789087531478
URLhttp://books.google.com.hk/books?id=CgHrswEACAAJ&hl=&source=gbs_api
註釋The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the ‘lifecycle’ approach?