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Maximizing Your ERP System: A Practical Guide for Managers

Scott Hamilton

出版	McGraw Hill Professional, 2003
主題	Business & Economics / GeneralBusiness & Economics / Decision-Making & Problem SolvingBusiness & Economics / EntrepreneurshipBusiness & Economics / Investments & Securities / GeneralBusiness & Economics / ManagementBusiness & Economics / Operations ResearchBusiness & Economics / Strategic PlanningBusiness & Economics / Production & Operations ManagementBusiness & Economics / Logistics & Supply Chain
ISBN	00714061159780071406116
URL	http://books.google.com.hk/books?id=Craoy_i3rsEC&hl=&source=gbs_api

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Preface p. xi Part 1 Introduction p. 1 Chapter 1 Overview p. 3 Variations in Manufacturing Environments Affecting ERP System Usage p. 4 Design Issues That Affect ERP System Usage p. 10 Focus on ERP Usage in Small Manufacturers p. 12 Overview of an ERP System p. 12 Organizing Focus of the Book p. 18 Chapter 2 Trends Affecting Manufacturers and ERP p. 20 Supply Chain Management p. 20 Customer-Oriented Strategies and CRM p. 21 JIT and Lean Manufacturing p. 23 ERP and Virtual Manufacturing p. 25 Demassified Multisite Operations p. 25 ERP and Computer Integrated Manufacturing p. 29 ERP and Advanced Planning and Scheduling p. 30 Evolution of ERP Software Packages p. 34 ERP and Generally Accepted Manufacturing Practices p. 35 Chapter 3 Justification of ERP Investments p. 36 Quantifiable Benefits from an ERP System p. 36 The Intangible Effects of ERP p. 41 Costs of Implementing an ERP System p. 44 Replacing or Reimplementing an ERP System p. 47 Part 2 Structuring the Manufacturing Database p. 51 Chapter 4 Items p. 53 Item Identification for Material Items p. 53 ERP Design Issues Related to Material Items p. 60 Other Types of Items p. 65 Family Items p. 68 Common Problems Related to Material Items p. 70 Chapter 5 Bills of Material p. 74 Critical Information in a Bill of Material p. 76 Managing Changes to a Bill of Material p. 80 Other Considerations in the Bill of Material p. 84 Planning Bills and Standard Products p. 88 Chapter 6 Resources and Routings p. 90 Resource Master: Internal Resources p. 92 Routing Operations: Internal p. 99 External Resources and Outside Operations p. 102 Managing Changes to a Routing p. 104 Other Considerations in the Routing p. 106 Common Problems Related to Routings p. 108 Chapter 7 Item Supply and Planning Data p. 109 ERP Design Issues Related to Item Supplies p. 109 Supply Orders p. 112 Supply Orders with Direct Linkage to Sales Orders p. 115 Responsibility for Coordinating Supply Chain Activities p. 116 Replenishment Methods p. 117 Planning Policies and Their Impact on Replenishment p. 121 Other Policies Impacting Replenishment Based on MRP Logic p. 123 Chapter 8 Product Costing p. 125 Overview of Product Costing p. 125 Building on the Common Manufacturing Database p. 130 Suggestions for Maintaining Standard Costs p. 132 Common Problems Related to Product Costing p. 134 Chapter 9 Custom Products p. 137 Defining a Custom Product Configuration p. 138 Estimated Cost for a Configuration p. 144 Estimated Price for a Configuration p. 146 Supply Orders and a Configuration p. 147 Differences between a Configuration and Standard Product Item p. 150 Defining a Custom Product Planning Bill p. 151 Supply Orders and the Production Plan p. 156 Common Problems Related to Custom Products p. 156 Part 3 Sales and Operation Planning p. 159 Chapter 10 Demand Management p. 161 Identifying the Sources of Independent Demands p. 161 Anticipating Actual Demands with Forecasts p. 163 Anticipating Variability in Actual Demands via Inventory Plans p. 167 Interaction between Actual and Forecasted Demands p. 168 Chapter 11 Sales and Operations Planning p. 175 Some Basic S & OP Principles p. 175 An Overall S & OP Framework: Basic Elements p. 176 S & OP Case Study: A Single Make-to-Stock Standard Product p. 181 S & OP Case Study: An Assemble-to-Order Custom Product p. 183 Making the S & OP Game Plan Realistic p. 187 Significance of an Agreed-Upon S & OP Game Plan p. 190 Making Delivery Promises Using Available-to-Promise Logic p. 195 Making Delivery Promises Based on Capable-to-Promise Logic p. 196 Other Common Problems Related to Sales and Operations Planning p. 198 Chapter 12 Sales and Operations Planning Case Studies p. 200 Make-to-Stock Standard Products p. 202 Make-to-Order Standard Products (with Indirect Linkage) p. 204 Make-to-Order Standard Products (with Direct Linkage) p. 209 Custom Products p. 210 Special Case: Common Material Used to Produce Many MTO Items p. 211 Special Case: Aggregate ATP p. 212 Part 4 Sales Management p. 215 Chapter 13 Sales Order Processing p. 217 Sources of Demand p. 218 Life Cycle of a Sales Order p. 220 Accept Sales Order p. 224 Other Steps in Sales Order Processing p. 227 Sales Order Considerations That Impact Demands p. 229 Sales Order Considerations That Impact Coordination of Supply Chain Activities p. 231 Sales History and Sales Analysis p. 233 Sales Order Considerations with Multiple Sales Channels p. 233 Other Common Problems Related to Sales Order Processing p. 235 Chapter 14 Customer Service p. 237 Scope of Customer Service p. 237 Customer Relationship Management (CRM) and ERP p. 238 Returned Material and Returned Material Authorizations p. 243 Common Problems Related to Customer Service p. 245 Part 5 Executing Supply Chain Activities p. 247 Chapter 15 Procurement and Receiving p. 249 A Contingency Approach to Procurement Activity p. 249 A Framework for Procurement Activities p. 253 Review of Manufacturing Database Information Relevant to Procurement p. 254 Sourcing and Agreement Information p. 257 Coordinating and Executing Procurement Activities p. 259 Receiving Activities p. 262 Analysis Tools for Procurement p. 265 Symmetry between Procurement and Sales p. 266 Common Problems Related to Procurement p. 267 Chapter 16 Inventory Management p. 270 Inventory Locations p. 270 Inventory Status and Ownership p. 271 Basics of Stockroom Inventory Management p. 273 Common Problems Related to Inventory Management p. 278 Chapter 17 Production and Production Activity Control p. 279 A Contingency Approach to Modeling Production Activities p. 279 A Framework for Production Activities p. 282 Review of Manufacturing Database Information Relevant to Production p. 285 Coordinating and Executing Production Activities p. 287 Tracking Production Status p. 294 Receiving Activities Related to Production p. 296 Common Problems Related to Production Activity Control p. 297 Chapter 18 Distribution Management p. 301 A Contingency Approach to Shipping Activities p. 301 A Framework for Shipping Activities p. 304 Manufacturing Database Information Relevant to Shipping p. 305 Coordinate and Execute Shipping Activities p. 307 Tracking Shipments p. 310 Variations in Shipping Environments p. 310 Chapter 19 Field Services p. 313 Differences between Field Service and Production Activity Control p. 314 Variations in Field Service Environments p. 315 Chapter 20 Quality Management p. 317 Macrolevel Quality Metrics and an Effective ERP System p. 318 Quality Implications for an ERP System p. 318 Case Study: Impact of Quality Concerns on ERP in a Regulated Environment p. 323 Coordination Tools in an ERP System for Quality Management Personnel p. 324 Work-Flow Processes and an ERP System p. 325 Impact of ISO 9000 and Other Certification Programs on an ERP System p. 326 Integration of Specialized Quality Management Applications p. 326 Part 6 Accounting and Reporting p. 329 Chapter 21 Cost Accounting p. 331 Standard Costs and Variances p. 331 Actual Costing for Standard Products p. 336 Actual Costs for a Custom Product Configuration p. 338 ERP and General Accounting Applications p. 340 Chapter 22 Management Reporting p. 342 Basic Reports and Screens in an ERP System p. 342 Executive Information Systems p. 349 Data Warehouse and Data Marts p. 350 Decision Support Systems and User Access to Data p. 351 Part 7 Variations in Manufacturing Environments p. 353 Chapter 23 Multisite Operations p. 355 Physical Sites in a Multisite Operation p.