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Developing Churn Models Using Data Mining Techniques and Social Network Analysis
Goran Klepac
Robert Kopal
Leo Mrsic
出版
Information Science Reference
, 2014
主題
Business & Economics / Customer Relations
Business & Economics / Marketing / Research
Computers / Data Science / Data Analytics
Computers / Internet / Social Media
Computers / Data Science / Data Modeling & Design
ISBN
1466662883
9781466662889
URL
http://books.google.com.hk/books?id=DWYroAEACAAJ&hl=&source=gbs_api
註釋
Churn prediction, recognition, and mitigation have become essential topics in various industries. As a means for forecasting and manageing risk, further research in this field can greatly assist companies in making informed decisions based on future possible scenarios.
Developing Churn Models Using Data Mining Techniques and Social Network Analysis provides an in-depth analysis of attrition modeling relevant to business planning and management. Through its insightful and detailed explanation of best practices, tools, and theory surrounding churn prediction and the integration of analytics tools, this publication is especially relevant to managers, data specialists, business analysts, academicians, and upper-level students.