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Who Put Me in Charge
註釋This book is a simple roadmap to enable the reader to take charge of his or her business role and responsibilities to provide outstanding customer service. This business edition will provide a truly implementable process and significant "takeaways" to lead your company, department, team or yourself to the NEXT LEVEL, making the complex issues awesomely simple! There is also a TOOL BOX of easy to use exercises that can give you the necessary insight into problem identification and root cause problem solving. As it is based on many real world experiences, it is accurate, honest and insightful. Plus, it reflects the author's joy in humor, and how to integrate fun into the difficult business environment that you face!